Shipping policy

Our policies are here to create clarity, set expectations, and ensure a smooth experience from start to finish.

Processing Times

• All products are handcrafted; therefore, processing times may vary.

• Typical processing is 10 - 12business days, unless otherwise stated or during high-volume seasons (holidays, restocks, preorders, Kickstarter fulfillment).

• You will receive updates as your order progresses.

Shipping

• Once shipped, delivery times depend on the carrier selected at checkout.

• We are not responsible for delays caused by carriers, weather, or incorrect addresses provided by the customer.

• Tracking information is sent automatically once your order is on the way.

Returns & Exchanges

Because of the nature of skincare, fragrance, and bath/body products, all sales are final for hygiene and safety reasons.

However:

• If your order arrives damaged or incorrect, contact us within 72 hours with photos and order details.

• We’ll gladly offer a replacement or shop credit depending on the situation.

Cancellations

• Cancellations may be requested within 24 hours of purchase if your order has not begun processing.

• Once production begins, we cannot cancel or adjust the order.

Lost, Stolen, or Delayed Packages

• We are unable to issue refunds for packages marked as delivered.

• If your package is lost in transit, we will assist you in opening an investigation with the carrier.

• If you’d like added protection, we recommend purchasing shipping insurance at checkout when available.